We believe in clear communication and mutual respect. Below you’ll find our terms and conditions, thoughtfully laid out to ensure a smooth, professional, and aligned experience for everyone we work with.

TERMS AND CONDITIONS

This website belongs to The Social Inn Agency (ABN 35 571 843 183) (‘The Social Inn’, ‘we’, ‘our’ or ‘us’).

If you access and use our website, any social media platform and other materials made available by us to you, you are taken to have agreed to these terms and conditions. If you have any questions, please contact us at carlen@thesocialinn.com.au.

1. TERMS OF USE OF WEBSITE

Intellectual Property Rights

Our website contains intellectual property (including copyright) owned by the Social Inn and third parties.

We and our third parties retain all rights, title and interest in our website and all related content.

Nothing you do on or in relation to the website will transfer to you, including but not limited to:

1. the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright; or

2. the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

3. a system or process that is the subject of a patent, or copyright (or an adaptation or modification of such a system or process), of the Social Inn or any third party.

General information

When you come to our website www.thesocialinn.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Links to Third Party Websites

Our website may contain links to other websites which are for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites.

We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Content and product descriptions

We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.

We may update any content on our website at any time without notice.

Reviews and comments

When visiting our website or social media pages, and subject to your compliance with these terms, you may post reviews and comments.

If your reviews or comments contains defamatory, misleading or false statements or is threatening, aggressive or contains obscenities, or is otherwise contrary to the relevant social media platform’s content or other rules, we may remove your reviews and comments and remove your access to our website and social media pages.

We reserve the right to remove or edit any content that you post on our website. You acknowledge that any content posted by you on our website or social media pages becomes our property. For this purpose, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, distribute and display such content in any way we see fit, throughout the world and in any media.

You agree to indemnify us for all claims made against us resulting from your reviews or comments on our website or social media pages.

You acknowledge that we are not the author of any reviews or comments on our website or social media pages and that we are not responsible and do not assume any liability for any content posted by you or any third party.

If you are concerned about any reviews or comments, please contact us at carlen@thesocialinn.com.au.

Australian Consumer Law guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

1. to cancel your service contract with us; and

2. to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Disclaimer

The content provided on our website, including digital products, blog posts, and other materials, is intended for general informational purposes only. It is not designed to replace professional advice tailored to your specific circumstances. We are not licensed legal, medical, financial, or other professional advisors, and therefore cannot be held responsible for any decisions you make based on the information we provide through our website, products, or services.

It is your responsibility to assess whether our products or services are suitable for your needs. We reserve the right to refuse service and issue refunds at our discretion, particularly if we believe that a product or service may be inappropriate, unsafe, or that you should seek further professional guidance before proceeding.

References to third-party products, services, courses, or information on our website do not imply endorsement, sponsorship, or recommendation by us.

Credit Card Information

We do not store any credit card information that you provide. If payments are made, they are securely managed by our third party payment gateway vendor in compliance with relevant standards.

Suspending or terminating site access

We may suspend or terminate your access to and use of our website, without notice, if you are in breach of these terms or at our sole discretion.

Viruses

We use all reasonable efforts to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, access to and use of the website is at your own risk and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.

Cyber security

If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our website, email communications, payment gateway providers or products, you acknowledge that we are not liable.

You must take appropriate steps to ensure that any requests for payment purporting to be from The Social Inn are genuine, including by calling or emailing us to request confirmation.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or Website Terms and Conditions, please contact us at carlen@thesocialinn.com.au and we will endeavour to respond within 24 to 48 hours.

How can I make a complaint?

If you wish to make a complaint, please submit details of your complaint to carlen@thesocialinn.com.au.

We will investigate and respond as soon as possible after receiving written notice of your complaint.

2. PRIVACY POLICY

The Social Inn respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy sets out how we collect and treat your personal information.

What personal information do we collect?

The Social Inn will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your order.

Additionally, we may also collect other personal information you provide while interacting with us.

How do we collect your personal information?

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person and when you access our website. We only collect personal information that you provide to us directly.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your email preferences, respond to surveys and/or promotions, or communicate with us.

How do we use your personal information?

We may use personal information collected from you to provide you with information, updates, products and services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.

We may also use your personal information to contact you about our products and services, including for marketing purposes. You can opt out of receiving marketing material at any time.

How do we disclose your personal information?

We do not and will not sell or deal in personal information or any customer information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors. We will only do this to the extent it is reasonably necessary to provide our services to you.

We may from time to time need to disclose personal information to comply with our legal obligations.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of the Social Inn, www.thesocialinn.com.au, our customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer (to the extent we are legally able to) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

How do we secure your personal information?

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic

and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.

How can you access your personal information?

You may request details of personal information that we hold about you by emailing us at carlen@thesocialinn.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information.

Changes to our Privacy Policy

Please be aware that this Privacy Policy is subject to change at any time. All changes made are effective immediately upon publishing them to our website. Please ensure you review our Privacy Policy regularly whilst using our website and services.

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

3. TERMS AND CONDITIONS OF SALE

Formation of Contract

A Contract is entered into between The Social Inn and you when we accept, either in writing or by conduct, an order that you place (either verbally or in writing) for goods or services.

A contract constitutes the only agreement governing the supply of the goods and services to which it relates and supersedes all previous communications and negotiations and agreements in connection with the supply of those goods and services.

Except as specifically provided in these terms and conditions, any terms in respect of the supply of goods and services contained in or relating to any other documents, including any of your documents (even if they are specified to prevail), are excluded. By accepting the goods and services, you acknowledge that these terms and conditions prevail over any qualification or condition purported to be imposed in any such other documents.

Commitment Period

Where you sign up for a service, subscription, program, or package offered through our Site that specifies a minimum term, you acknowledge and agree that a 12-week minimum commitment period (Lock-In Period) applies from the date of purchase or commencement of services, whichever is later.

By proceeding with any use of our services, you agree that:

1. You will remain liable for payment of all fees for the full 12-week Lock-In Period, regardless of whether you actively use or participate in the services during that time.

2. You are not entitled to cancel, suspend, or request a refund for the service during the Lock-In Period, except where required by law or where otherwise expressly agreed to by us in writing.

3. Pausing the service during the Lock-In Period is not permitted unless authorised by us.

Following the expiry of the Lock-In Period, you may cancel or modify your service in accordance with the cancellation provisions in these Terms.

We reserve the right to enforce the Lock-In Period and recover any outstanding fees owed as a result of early termination.

Cancellations

We may, at our discretion, cancel, postpone or adjust the timing of any scheduled service. If we are unable to deliver the service and do not offer a suitable alternative, you will receive a refund for any undelivered portion of the service already paid for.

If you wish to cancel or change your appointment, you must email us at our nominated address no later than 24 hours before the scheduled start time. Where less than 24 hours’ notice is provided, no refund will be issued and a cancellation fee may apply. In such cases, we may also be unable to offer a new booking.

If you request to reschedule and we are unable to accommodate your preferred new time, you acknowledge that additional fees may be charged for any alternative arrangements made.

We are not liable for any failure of third-party providers, contractors, or suppliers to perform services related to or supporting our services. You acknowledge that such third-party disruptions may impact the delivery of our services and do not entitle you to a refund.

Refunds

We will provide a refund where we:

1. determine, in our sole discretion, that a refund is appropriate; or

2. are unable to deliver the services due to circumstances within our control.

Subject to any applicable law, we will not provide you a refund if you:

1. change your mind;

2. no longer wish to proceed for personal or business reasons; or

3. request that the services be performed in a manner contrary to our advice.

Deposits paid for the services are non-refundable and non-transferable, regardless of whether the services proceed.

At our discretion, we may offer a credit toward future services in lieu of a cash refund.

Electronic communications

When you visit our website, purchase goods or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website.

You acknowledge that you are solely responsible for verifying that any electronic communications do not contain any viruses and have not been subject to compromise. If you receive an invoice electronically, you must verify any account details described in that invoice.

Time for Payment

You must pay at the point of sale and as ongoing per any agreement between us and you. We reserve the right to withhold delivery of the products and/or services until payment is received in full.

Force Majeure

We will have no liability to you in relation to any loss, damage or expense caused by any failure or delay in delivering services as a result of fire, flood, tempest, earthquake, pandemic (including COVID-19), epidemic or other acts of God, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, any supply chain issues or any other matter beyond our reasonable control.

Severability

Any provision in these terms and conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these terms and conditions or affecting the validity or enforceability of that provision in any other jurisdiction.

Applicable law

You acknowledge that the laws of Queensland, Australia, without regard to principles of conflict of laws, govern your use of our website and the products we sell to you.